Search results

@iv93 I answered your message at the help desk. I searched all my messages and emails and found nothing from you. So, you must have email Ryan who does not answer any emails or messages anymore and is not active with wrapcandy.

No worries

When you download it from your account page it is the right one.

@lynnem Go to your account page and under active resources click the 7.4 link https://wrapcandy.com/art/member Then follow the instruction above

Also I looked at your account and the wrapcandy pro was expired. That may have been some of the issue. I reactivated it for free.

Uninstall wrapcandy completely from the computer. Go to your account page in wrapcandy and click the download link under ACTIVE RESOURCES. When you go to install it again on your computer, right click on the mouse and then select run as ADMIN as it shows in the image

Did you follow this? Use a BLANK page and not on a project to register.

I don't know without seeing what is going on. I am more of a hand-to-see person on troubleshooting. The 2 people who would know more about how to fix this are not on here right now due to personal life going on. Maybe someone else besides @roberta or @Christine can help. I am sorry that I...