@zandragail & @lwiltse , I don't know what browser you are both using but Chrome is being nasty to some users so try switching browsers even if you are not using Chrome.
May be a long shot but worth a try.
@zandragail, I am sure Jenel will be here soon and maybe she can give you the answers you need.
You may have to purchase the newer version but again, Jenel will be able to let you know.
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