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Hi @llampkin, have you recently changed your computer or redownloaded the software. If so you may have to follow the instructions on #12 above and try by resetting your password (you can always change it back once you have got yourself sorted) which may help. I haven't heard of the problem you...

@charnrich - If I am reading your reply correctly you are still using the free version of wrapcandy on your pc. You will need to download the version you have paid for in order to register the programme. This is located under active resources on home page below. Registering (Activating your...

Hi @charnrich - firstly, welcome to the wrapcandy forum. Secondly, can you tell us what you have done. Have you managed to do anything? When you open a blank wrapper have you followed the register instruction under Help? I assume you have managed to download the software okay and that it is just...

Will wait and see how Bobbi gets on with the old wrappers. All the best.

Hi, have you installed 7.4 using the administration icon (see #12 above). This may well sort any underlying problems. Can't help with the code but I believe Ryan will be on in the next day or so to assist. The alternative would be to try uninstalling and reinstalling as sometimes this helps...

Glad you are sorted @ellis. So frustrating when weird things happen!

Thanks Ryan

Glad you are sorted @jenel

Hey @jenel. I don't know if this will work but I saw it in one of the answers on a different thread. Try changing your password then try and activate. You can always change it back to what it was after. Worth a try!

Hi @nelson, not sure what happens but if you open your programme to a blank page you need to click on the Help button on the top row. You will see a line which says register. Click on that and follow the instructions you will need to use your username and login to activate. If you have any...