When I put 2.5 inches for width, 3.25 inches for height of template, that isn't what it is when it prints.
@pepmyka
I am not very good with explaining myself so please hang with me.
First, what size are they printing out?
Second, ( I am sure you are doing this correctly) but when you insert your badges, sorry, don't know what they are) are you stretching them to fit the 2.5 X 3.25 box that you have put in for the measurements?
Told you I wasn't very good at explaining myself
Like Jenel said, post a screenshot and we will try to figure it out.