Please help my wrapcandy is down

Hi everyone, Laura here from Dublin, Ireland :) My wrapcandy has been down since yesterday morning like most people. I was in the middle of making halloween orders. I cant seem to get it back working. All of my designs are still covered in black blobs.
Any help is appreciated.
Thanks a mill
 

Christine

Chris
Moderator
Lifetime Elite
Wrapcandy Pro
Top Poster Of Month
Hi everyone, Laura here from Dublin, Ireland :) My wrapcandy has been down since yesterday morning like most people. I was in the middle of making halloween orders. I cant seem to get it back working. All of my designs are still covered in black blobs.
Any help is appreciated.
Thanks a mill


This post will tell you the problem, and a 'work around' @lozzylozboz
 
OP
L

lozzylozboz

Member

This post will tell you the problem, and a 'work around' @lozzylozboz
Thank you, do you know if the blotches will eventually disappear on the designs? I cant remove some of them
 

Christine

Chris
Moderator
Lifetime Elite
Wrapcandy Pro
Top Poster Of Month
Thank you, do you know if the blotches will eventually disappear on the designs? I cant remove some of them
There is something about if you have multiple text boxes in that post and using the layers panel.
I '"believe" you should be able to remove them by either/and/or using the reset button - and/or -if using contour using up button to at least 0.01 and the layers panel if needed.
I will tag Ryan @ryansaw and Bobbi @roberta and Roxy @wishfulthinker as they are more familiar with the program and the fix.
 
OP
L

lozzylozboz

Member
There is something about if you have multiple text boxes in that post and using the layers panel.
I '"believe" you should be able to remove them by either/and/or using the reset button - and/or -if using contour using up button to at least 0.01 and the layers panel if needed.
I will tag Ryan @ryansaw and Bobbi @roberta and Roxy @wishfulthinker as they are more familiar with the program and the fix.
Thanks so much Christine for your quick reply, really appreciate it xx Laura
 

wishfulthinker

Roxy
Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Hi @lozzlozboz
The following is the best method as it will allow you to continue working on your wrappers without the 'blob'. This link will also show how other people (myself included) have been successful in removing the problem.


I hope this will help you. You need to click on the blue wording to take you to the thread

WHAT IS GOING ON WITH MY WRAPCANDY??!!

(Bobbi (@roberta) explains how to uninstall the updates which have caused the problem. Ryan is working on a long term solution which hopefully he will advise us all of in due course.

If you do not wish to uninstall the updates the method @Christine highlighted in #2 above will help you to remove the blobs from your wrappers.
 
Last edited:

roberta

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Christine and Roxy, thank you so much for helping her out. :)

Laura, please let us know after you have tried the things at both of the above links they posted, as to whether or not it worked for you. That way we know if you are taken care of with it until Ryan gets a full fix for us.
 
OP
L

lozzylozboz

Member
Hi @lozzlozboz
The following is the best method as it will allow you to continue working on your wrappers without the 'blob'. This link will also show how other people (myself included) have been successful in removing the problem.


I hope this will help you. You need to click on the blue wording to take you to the thread

WHAT IS GOING ON WITH MY WRAPCANDY??!!

(Bobbi (@roberta) explains how to uninstall the updates which have caused the problem. Ryan is working on a long term solution which hopefully he will advise us all of in due course.

If you do not wish to uninstall the updates the method @Christine highlighted in #2 above will help you to remove the blobs from your wrappers.
Thanks a million Roxy, you are all so helpful 💚☺️ I've been using the reset button for the last hour to remove blobs, it's just time consuming but at least I can get a few bits done. After I've finished these orders tonight I'll sit down and read about 'uninstalling the updates' and see id that helps. Thanks again x
 
OP
L

lozzylozboz

Member
Christine and Roxy, thank you so much for helping her out. :)

Laura, please let us know after you have tried the things at both of the above links they posted, as to whether or not it worked for you. That way we know if you are taken care of with it until Ryan gets a full fix for us.
Hi Roberta, thanks for getting back to me... everyone is great help here ☺️💚 I've been pressing the reset button, it's just a little time consuming but at least I'm able to finish my orders. I'll try the 2nd option later on tonight. Thanks a mill
 
Similar threads
Thread starter Title Forum Replies Date
A I need help. When I want to text something a crazy shape comes up with my words in the middle. I can't get rid of it. Please help. Wrapcandy Support Forum 7
C help please ISO ~ In Search Of What Members Can Help With? 2
C PLEASE HELP Pro Forum 4
J I need some help please Pro Forum 3
T Does anyone have a 4oz Beechnut Baby food template please Pro Forum 2
roberta Please Keep Carrie (2carrie) In Your Prayers Friends Board, Off topic, & Prayer Requests 5
T What printer do you use please Advertising 1
jenel Women Folder ~ Please feel free to add your own Pro Forum 33
jenel Picnics & BBQ's ~ Please add your own also! Pro Forum 31
T Advise and Constructive Criticism on Logo I am trying to design Please Wrapcandy Support Forum 10
jenel Holiday Father's Day Thread ~ Please add your own Pro Forum 198
wishfulthinker Holiday MOTHERS DAY - Please add to the thread Pro Forum 142
roberta Fun Thread Graphics (non-holiday & holiday) Please Add Some - Fun Graphics (Individual), Gifts, Crafts & More 145
K RYAN!! HELP!! PARAMETER NOT VALID ERROR Wrapcandy Support Forum 11
N Need Help With The Program Wrapcandy Support Forum 33
J Solved need advice (help) Meet and Greet 8
Y Need Help with my Business Name Wrapcandy Support Forum 7
J Need help with understanding my active subscriptions Wrapcandy Support Forum 3
S ISO HELP! Pro Forum 2
B ISO HELP!! Bought New Computer Need to Redownload software. ISO ~ In Search Of What Members Can Help With? 51
D Solved NEED HELP!!! Can't log into my program!! Wrapcandy Support Forum 9
roberta A Hello & Some Forum Help/Suggestions Meet and Greet 2
Christine Happy Halloween Wrapcandy Show and Tell 2
ryansaw Recent Windows Update Breaks Default Text in Wrapcandy Wrapcandy Support Forum 45
K WHAT IS GOING ON WITH MY WRAPCANDY??!! Wrapcandy Support Forum 60
A Question How to Use Crop to Shape in WrapCandy Wrapcandy Support Forum 4
ryansaw Wrapcandy Designer Gifts Wrapcandy Gifts Designer APP (Beta) 9
Christine WrapCandy Holidays Show and Tell 13
Christine WrapCandy Halloween Warning Show and Tell 5
jenel How Can I Make a Donation to Wrapcandy? Wrapcandy Support Forum 6
L Solved Purchased wrapcandy did not get receive it yet Wrapcandy Support Forum 11
Christine WrapCandy Tutorial Make an SOE display Wrapcandy Tutorials 5
E Hello old Wrapcandy friends (and new)!!! Meet and Greet 34
P Hello everyone, glad WrapCandy is back up! Meet and Greet 7
ryansaw Wrapcandy Forum Memberships and Prices for 2020 Wrapcandy Support Forum 15
ryansaw Wrapcandy Birth Announcements Templates 2020 Wrapcandy Catalog 8
wrapcandy Wrapcandy Pro Catalog Designs Wrapcandy Catalog 7
wrapcandy How to Use the Batch Converter in Wrapcandy Professional Wrapcandy Tutorials 5
wrapcandy Guides & Blank Templates for Wrapcandy 7.4 Templates Only ~ A place for all of our CWR's 50

Similar threads

Top