NEWS Where’s Ryan???!!

wrapfun4me

Cheri A
Elite Plus
Elite Member
Jun 17, 2008
19
1
3
58
#1
Has ANYONE been in contact with Ryan? I have opened two tickets at the Help Desk in an attempt to get help resolving my access problems to the Elite area and I’m getting NO response. I’ve paid for a Lifetime Elite Membership in 2016 but CAN NOT get into the Elite area of this forum. How does one go about contacting him?
 
#2
I am having the same problem...it seems like Ryan has fallen off the map....so disappointed with how this amazing group has gone. It used to be amazing....with great customer support and lots of interaction...its sad when people loose interest and walk away...but worse when they walk off with our money. I was an affiliate....Ryan still owes me me 60.00. I'll never see that I guess...either. Paid for a lifetime membership and got nothing. Tried sending in the tickets for answers...nothing. Better Business Bureau should be our next step I guess. So disgusted and disappointed in him.
 

roberta

Roberta (aka: Bobbi)
Elite Plus
Elite Member
Feb 17, 2005
5,072
127
93
Southern Maryland
premierclipart.etsy.com
#3
wrapfun4me, on April 24th Ryan posted the following for you in the other area where you posted....

@wrapfun4me Added lifetime Elite to your Account

....so hopefully that took care of it for you.
 
Last edited:

msjoyce2

Registered Member
Apr 15, 2011
1
0
1
#4
I, too, have had a problem contacting and/or receiving a reply for Ryan. I have sent several ticket numbers, but no reply. I purchased membership back in 2011 and had a computer crash. All I want is to be able to get a new download for my new computer. What do I need to do to get a response? ladyjb610@yahoo.com
 

roberta

Roberta (aka: Bobbi)
Elite Plus
Elite Member
Feb 17, 2005
5,072
127
93
Southern Maryland
premierclipart.etsy.com
#5
@msjoyce2 if you will go to wrapcandy.com and in the upper right click on 'login' then log into your account. On the left side you will see a download for the wrapcandy program that you bought. Download it there, then when you open it click to register. If you have problems registering, let me know and I will see what I can do for you from there.
 

mackenziegirls

Registered Member
May 2, 2019
5
0
1
#7
I've done 3 tickets with no reply! Downloaded and paid for the programme but no templates etc to enable me to use it.. Poor service so far!!!
 

roberta

Roberta (aka: Bobbi)
Elite Plus
Elite Member
Feb 17, 2005
5,072
127
93
Southern Maryland
premierclipart.etsy.com
#8
@mackenziegirls let me see if I can get you going. But please bear with me as I will need to ask a few questions in order to see if I can help you out.

[1] You said you downloaded the programme, were you able to get it registered with no problem?

[2] You say no templates etc, are you meaning no basic template for you to work with and fill in? Or are you meaning no templates that are already made that you can just personalize?

[3] Which version did you download and purchase? (For instance I have 7.4 Pro).
 

ctmomo3

Free Member
May 1, 2005
125
1
18
#9
I also have sent in two help tickets and have gotten no response from anyone. Can anyone assist me with my issues--I have a new computer and would like some help as to how to get the program up and running on the new computer. Thanks!
 

latitude

Elite Member
Feb 15, 2007
6,923
161
123
#10
Did you try what Roberta said to do in post #5 (below)

@msjoyce2 if you will go to wrapcandy.com and in the upper right click on 'login' then log into your account. On the left side you will see a download for the wrapcandy program that you bought. Download it there, then when you open it click to register. If you have problems registering, let me know and I will see what I can do for you from there.