computer crashed, trying to download on laptop

jenel

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I don't know without seeing what is going on. I am more of a hand-to-see person on troubleshooting. The 2 people who would know more about how to fix this are not on here right now due to personal life going on. Maybe someone else besides @roberta or @Christine can help. I am sorry that I can't help you :(
 

latitude

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Hm, I won't be much help either I'm afraid. When you downloaded the program, it definitely got registered?
 

jenel

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Did you follow this? Use a BLANK page and not on a project to register.
 

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juju10762

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I can't get to the run administrator area but I can open all my wrapcandy items but I just can't print them it says not registered for product.
 

jenel

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Uninstall wrapcandy completely from the computer. Go to your account page in wrapcandy and click the download link under ACTIVE RESOURCES. When you go to install it again on your computer, right click on the mouse and then select run as ADMIN as it shows in the image
 

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jenel

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Also I looked at your account and the wrapcandy pro was expired. That may have been some of the issue. I reactivated it for free.
 

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