Elite Lifetime Membership

[brettrogersuk]

Hi, I've opened a ticket about this but thought I'd add it here too. Way back in 2015 I signed up for the Elite Lifetime Membership and sent $99.00 via paypal. I still have the transaction ID and the paypal account it was sent with (all in the ticket I raised). Unfortunately I no longer have access to that paypal account.

When I found my way back here after Life got in the way, I found my login details still worked but I've not got any active memberships etc. Can my Elite Membership be added back on please?

Couldn't believe that this is still here! Great to see so many designs but sad to see that most of the designers are sadly no longer with us.

Regards,

Brett

 

[jenel]

I answered on the help desk ticket but I will answer here too

Attached is a screenshot of your account. As you can see you have no subscriptions. With that being said, let me explain. When Ryan set this up he made it so you can download it to other computers for 1 year. circled in red.

Ryan lost wrapcandy for nonpayment of fees. I took it over, talked with GoDaddy, and got it back by paying back and the current fees. When GoDaddy could restore it, they could only restore the last version and anyone who had the program subscription before it went down in 2022 lost everything. I reset it up as a lifetime download. The lifetime that Ryan had was for the forum which misled a lot of people.

Go to your account on wrapcandy and click the red 7.4 wrapcandy link. Unfortunately, you will have to rebuy the program but it is now LIFETIME for everything, the download and the forum. This will be the last time you will have to buy it.

Once you have downloaded it to your new computer, open the program to a blank page and register it. See other attachments. Let me know should you need further assistance.

 

[brettrogersuk]

I signed up for Lifetime Membership $99 in 2014 as can be seen on my account (See screenshot). So as my understanding to what you just wrote when I signed up for Lifetime it didn't really mean Lifetime? I was under the impression that Lifetime meant for life obviously Ryan didn't know this meaning either. I was mis-sold it, Ryan misled me (and as you say many others) and made me $99 out of pocket which I will never see again, he should be done for fraud. I'm not in any position at the moment to buy it again. I'm kinda angry at this to be honest.

 

[brettrogersuk]

I answered on the help desk ticket but I will answer here too

Attached is a screenshot of your account. As you can see you have no subscriptions. With that being said, let me explain. When Ryan set this up he made it so you can download it to other computers for 1 year. circled in red.

Ryan lost wrapcandy for nonpayment of fees. I took it over, talked with GoDaddy, and got it back by paying back and the current fees. When GoDaddy could restore it, they could only restore the last version and anyone who had the program subscription before it went down in 2022 lost everything. I reset it up as a lifetime download. The lifetime that Ryan had was for the forum which misled a lot of people.

Go to your account on wrapcandy and click the red 7.4 wrapcandy link. Unfortunately, you will have to rebuy the program but it is now LIFETIME for everything, the download and the forum. This will be the last time you will have to buy it.

Once you have downloaded it to your new computer, open the program to a black page and register it. See other attachments. Let me know should you need further assistance.

Hi, I'm sorry to hear that. So what you're saying is that I'm $99 out of pocket and expect me to pay another $59 for a membership again? I'm not in any position to pay again. Obviously Ryan needs a dictionary and look up the term Lifetime to know it's meaning. I'm not happy about this at all but there's nothing I can do is there. Seems I was mis-sold it along with many others.

It appears that the wording Wrapcandy Professional Premium Lifetime Membership which is what I paid $99 for didn't mean anything at all.

Thanks anyway,

Brett

 

[jenel]

Lifetime was for the forum. Downloads were for 1 year as stated on your account page. It was not made clear about the lifetime. So sorry that you were misled. In any case, as explained above when I brought it back in 2022 after it went down for nonpayment, GoDaddy was only able to restore the latest version, and anyone who purchased it before the 7.4 version had to buy it again including myself even after I paid the $1000's to restore wrapcandy. When I did that I made the download lifetime also so no one would have to go through this again.

I don't know what to tell you to make it better for you, but I can offer it to you at a discount as I pay the bills for wrapcandy out of the programs sold and so far they are not coming in to cover the bills and I am taking it out of my Social Security to pay them. I have had a HUGE mess as many, and with help from @latitude and @wishfulthinker ........ they can tell you the messes that needed to be cleaned up and I am so far in the whole with wrapcandy from all the issues that I am not sure I want to continue as after almost 3 years I am still cleaning up the messes and taking it out of my Social Security. It costs over $175 a month to keep wrapcandy going and I only get $940 in Social Security so I know what you are saying when you say that you are not in any position to pay right now.

Again I am so so sorry you are having to deal with this also. It breaks my heart

 

[jenel]

@brettrogersuk I sent you a private message.

 

[brettrogersuk]

Hey,

Don't beat yourself up about it. It's not your fault. You've just inherited a Turkey from Ryan. I know about website payments etc as I run my own website. I'm a paranormal investigator and run public events around the UK however, it's not all it's cracked up to be as I don't make anything at all from it. We've been going for 8 years now and I still don't pay myself a wage from it.

Don't worry about the discount. To be perfectly honest with you I didn't really use the software much but at that particular time (around 2014-2015) I was running a personalised business called Personally Yours and was looking for more ways to bring in some money and now Technology has moved on I use programs like Inkscape and GIMP for my stuff now. I'm only really here for the forums TBH.

Regards,

Brett

 

[latitude]

@brettrogersuk there have been members that have been upset with the things Ryan did or didn't do and all that crap came back on @jenel when she purchased it in 2022 with very little info or help from Ryan. Without @jenel there would be no Wrapcandy. She has done everything she can to help these people and in a lot of cases these same people have not bothered to participate in any way, eg: acknowledge they are on the forum by clickling "like" or commenting or even saying "Hi " just to let @jenel know that it is worth her trouble to continue doing this. I also have Inkscape and other similar programs but always use WC as it is far more versatile. This place is so much more than the software.

 

[wishfulthinker]

I concur with everything that has been said above. Jenel always goes above and beyond what she should do. I myself have been missing a lot and if it wasn't for her and @latitude I am sure the whole thing would have collapsed. We all need to input where possible and even those who venture back occasionally are appreciated. It is disheartening when the forum used to be so active. We just need people to participate again. Jenel has started anew pretty much learning from scratch for what she needed to do to keep Wrapcandy running. Please venture on every now and again - even just to say hi to everyone.