Active membership-can't register software

I cannot register my software. I have a lifetime membership and the website says I'm active.
I keep getting the same message saying I can't register. I've changed my password and restarted my computer
I have windows 10.
 

jenel

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I sent you a message through the help desk where you submitted it there.
Below is a copy and paste of your account.

Go to your account page under active resources and reinstall it from there using the 7.4 link.
 

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