Can't Register software

jboykin

Wrapcandy Pro
I have tried mutiple things and cannot register my software. I'm getting an error "Registration failed. Error: The remote server returned an error: (503) Server Unavailable" Can anyone help me? I have tried to get in touch with Ryan, but have not heard back from him.
 
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jboykin

Wrapcandy Pro
@ryansaw Can you help me with my issue. I have tried multiple things and cannot register my software. I'm getting an error "Registration failed. Error: The remote server returned an error: (503) Server Unavailable" I even re-purchased the software and uninstalled and re-installed and get the same error
 

roberta

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Hi @jboykin. I need to locate something that might help you out, but I wanted to let you know that someone is working on it for you. I'll be back as soon as I can.
 

roberta

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
@jboykin please go to the below link with information that Ryan posted and see if that works for you. Before you do the below, you also might try changing your password and then try to register; as some folks said that worked for them. If it does work, after you register it then you can change the password back if you want to. Please come back and let us know if either changing your password worked, or if the below link information worked.

 
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jboykin

Wrapcandy Pro
Thank you for helping out @roberta. Hope @jboykin is sorted out now. Hopefully she will let us know
Hi @jboykin. I need to locate something that might help you out, but I wanted to let you know that someone is working on it for you. I'll be back as soon as I can.
@roberta and @ryansaw I tried the instructions your provided, but I'm still getting the error "Registration failed. Error: The remote server returned and error: (503) Server Unavailable.
 
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jboykin

Wrapcandy Pro
What version is the correct version of software. I purchased WrapCandy 7.1 Professional and I also have WrapCandy 7.4 Beta. I tried both and no luck registering.
 

jenel

Administrator & Co-Owner
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Wrapcandy Pro
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7.4 is the current version. Try reinstalling it from your account page and run it in an elevated state. The new update for Windows seems to play a mess with wrapcandy.
 

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wishfulthinker

Roxy
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Wrapcandy Pro
@jboykin - you need to open a blank wrapper in order to register through the help icon.
check out #19 on the following link (also goes into more detail of solving problems) as well as @jenel's answer above.

If this does not help please let us know exactly what you are doing.
 
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jboykin

Wrapcandy Pro
@jboykin - you need to open a blank wrapper in order to register through the help icon.
check out #19 on the following link (also goes into more detail of solving problems) as well as @jenel's answer above.

If this does not help please let us know exactly what you are doing.
STEP 1: I open the app:
STEP 2: Go to File > Open > 8ozChristmasSanta.cwr
STEP 3: I make changes and it will let me save the file, but when I try to print I get:
STEP 4: When I try to REGISTER I get the error:

I tried:

Registering from Help
Registering from “Register” in red on the right
I changed my password
I bought the software for a 2nd time thinking that would work
I uninstalled and reinstalled, rebooted
I tried everything that was provided in this thread, nothing is working
 

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jboykin

Wrapcandy Pro
@wishfulthinker
STEP 1: I open the app:
STEP 2: Go to File > Open > 8ozChristmasSanta.cwr
STEP 3: I make changes and it will let me save the file, but when I try to print I get:
STEP 4: When I try to REGISTER I get the error:

I tried:

Registering from Help
Registering from “Register” in red on the right
I changed my password
I bought the software for a 2nd time thinking that would work
I uninstalled and reinstalled, rebooted
I tried everything that was provided in this thread, nothing is working
 

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wishfulthinker

Roxy
Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Hi @jboykin - I am assuming that you also clicked on the 'help' icon on the open page. This then brings up 'register' and it should work from there. I see you are working from the 7.1 version - have you installed the 7.4 you said you had purchased WC a second time? If you haven't you need to go to the main home screen, click on account (top right) and scroll down to the active resources. When you see 7.4 download, download. That way you will get the up to date version - not that I think that should make any difference though.
Let me know, sorry you are having problems. You will get sorted, promise!
 
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jboykin

Wrapcandy Pro
Hi @jboykin - I am assuming that you also clicked on the 'help' icon on the open page. This then brings up 'register' and it should work from there. I see you are working from the 7.1 version - have you installed the 7.4 you said you had purchased WC a second time? If you haven't you need to go to the main home screen, click on account (top right) and scroll down to the active resources. When you see 7.4 download, download. That way you will get the up to date version - not that I think that should make any difference though.
Let me know, sorry you are having problems. You will get sorted, promise!
@wishfulthinker Yes, I have tried all this with the version 7.4 as well. I'm really upset that Ryan hasn't gotten back to me. I provided him my proof of purchase and have not heard from him. I have not been able to do any orders since October.
 
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