WHAT IS GOING ON WITH MY WRAPCANDY??!!

[Karen S]

It's been working fine, this morning I'm getting this. No matter which template I open. Also happens if I try to add text. Everywhere there's wording it shows up. HELP!!!
I have orders to get out. Sigh~~
@ryansaw

Thanks for any help
Karen

 

[latitude]

Same thing happening here

 

[Christine]

Same thing happening here

Just a guess. There was a Windows update today. Be sure your computer was re-started.

 

[Karen S]

Just a guess. There was a Windows update today. Be sure your computer was re-started.

Just tried, didn't fix it.

 

[Karen S]

I even tried uninstalling and reinstalling the software, no luck

 

[roberta]

Mine is doing it too. I'm not sure what is happening.

I have restarted the software, restarted my computer, nothing fixes it. I hope Ryan [@ryansaw] is able to come in and help quickly with it. I will message him on facebook too in case he sees that there first.

 

[Karen S]

Mine is doing it too. I'm not sure what is happening.

I have restarted the software, restarted my computer, nothing fixes it. I hope Ryan [@ryansaw] is able to come in and help quickly with it. I will message him on facebook too in case he sees that there first.

Thanks Roberta. Glad to hear it's not just me. Hope he can get it fixed soon. I have 2 orders waiting to be done. One needs to be sent ASAP!

 

[roberta]

I too am glad it isn't just mine. I'm chatting with him now on fb, sent him your screenshot and mine, and this thread link. Hopefully he can work it out quickly for you/us.

 

[Karen S]

I too am glad it isn't just mine. I'm chatting with him now on fb, sent him your screenshot and mine, and this thread link. Hopefully he can work it out quickly for you/us.

Sure hope so!!

 

[roberta]

Ryan says it isn't doing it for him so far. He can't replicate it yet, if it isn't doing it. I did send him the screenshots from mine and from above, and also told him it's doing it to Donna's too. He first mentioned possibly due to a windows update. But mine hasn't done any updates for about a week and the software was working yesterday. He also mentioned running the software as administrator to see if that changed anything. It hasn't with me, but maybe you folks can try and then let me know if it does anything for yours to work.

Still dealing it.

 

[Karen S]

UGH!! I tried to run as administrator and it didn't help either. Not sure if mine has run any updates

 

[roberta]

So stinkin' frustrating (to say the least). Mine is still doing it, no matter what I've tried. :*( I had four orders to fill tonight and tomorrow to ship tomorrow, but that isn't going to happen at this point. :*(

 

[wishfulthinker]

I didn't close my computer and had a wrapper in the design stage opened and haven't as yet had a problem. I am also using the older version. Is anyone else using the older version having problems? Just a thought. And guess who is not turning her computer or software off for a while!

If you want to try the older version follow this link
www.wrapcandy.com/download

 

[latitude]

What mine looks like and nothing works.

 

[maryel831]

Same problem here ~ hope it gets resolved soon!
Mary Ellen

 

[roberta]

I'm using version 7.4.7739.11685 -- but you bring up a good point Roxy [@wishfulthinker], maybe it's the newer version having the problems.

Karen [@Karen S], Donna [@latitude], Mary Ellen [@maryel831], what version are you folks using?

I wonder what all I will lose in my designs if I go back to the older version? As I know the things I made in 7.4 might not work correctly. I guess I'll have to ask Ryan and see what he says. Will keep folks informed whenever I can.

UPDATE - asked Ryan about going back to the older version, as well as would we lose anything if we even can go back to it. I will let you know when I hear back from him.

 

[latitude]

@roberta I am using the same version as you Bobbi.

 

[roberta]

Ryan says, "You may have some issues but they would be minimal and you should be able to open your templates. I would certainly try it. Just always remember to back up your cwr files."

So if you have any of your .cwr files inside of the wrapcandy folder, be sure to copy them into a separate folder that you make and save so you don't lose them. I have all of mine in separate folders anyway, just to be safe.

I asked him how to get to the older version download but he hasn't replied yet. Roxy, when I went to your link it takes me to my account but my account is only showing the download for 7.4; that's why I asked Ryan how to get to the older version download. Will let you folks know when he replies to me.

 

[Karen S]

I'm using 7.4.5297.17139

 

[dunsberry55]

What on earth is going on ?
I have exactly the same problem !
Thought it was my laptop, so restarted it and still having the same issues.
Nothing works.